This Fulfillment & Refund Policy outlines the billing, payment, termination, and refund procedures for customers subscribed to our  SaaS (Software as a Service) platform.

1. Subscription and Payment Terms

By subscribing to our services, the Customer agrees to pay the monthly fees as outlined in the pricing schedule provided by the Service Provider. All fees are payable in United States Dollars (USD) and are due within  five (5) calendar days  from the date the invoice is issued.

Failure to make payment within this period will result in the automatic suspension of the Customer’s account. No services, data access, or platform features will be available while the account remains suspended.

2. Termination Policy

Either the Customer or the Service Provider may terminate this Agreement at any time by providing a  written notice at least thirty (30) days in advance. The notice must include the reason for termination and the proposed effective termination date.

3. Financial Responsibilities Upon Termination

In the event of termination:

The Customer remains responsible for all fees incurred up to the effective termination date.

The Service Provider will issue an itemized statement of any outstanding charges. 

The Customer agrees to settle the outstanding balance  within ten (10) business days of receiving the final invoice.
 Upon final payment, the Customer’s access to the SaaS platform and all associated data will be discontinued unless otherwise agreed.

4. Refund Policy

Our SaaS platform is designed to deliver consistent, reliable service. However, due to the nature of recurring software subscriptions, all payments are non-refundable, except under the following conditions:

4.1 Billing Errors

If the Customer is incorrectly charged (e.g., duplicate transactions), the Service Provider will issue a full refund for the erroneous charge after verification.

4.2 Platform Non-Delivery

If the Service Provider fails to deliver core platform functionality due to internal issues (excluding customer-side issues or account suspension), the Customer may be eligible for a  partial or full refund for that billing period, subject to review.

4.3 Early Termination by Provider

If the Service Provider discontinues service before the end of a paid billing cycle (not due to customer violation), a pro-rated refund  will be issued for the unused portion of service.

 4.4 Refund Request Process

  • Submit refund requests in writing within seven (7) days of the incident.
  • Include your full name, account ID, invoice number, and a brief description of the issue.
  • Requests must be sent via email to:safety@easyway.pro

4.5 Refund Method and Timeline

Once approved, refunds will be issued to the original payment method within ten (10) business days.

5. Contact Information

For billing, technical issues, or general inquiries, please contact our support team: